Returns/Exchanges and Refunds Policy

How To Return An Item
Your item must be in its original condition to be returned, unless there is a manufacturer defect.  You must return the item within 60 days of purchase.  Please keep the original crate and pallet for this purpose.

  1. Please email to request a refund and we will assign you a tracking #.
  2. Ship your returned item to:
    Astroclosets c/o Portland Packaging
    2141 N. Williams Ave.
    Portland, OR 97227
    phone: 503-777-1441
  3. Include in your package a signed letter stating the reason for the return, and the original receipt.

Return Exceptions
Merchandise that has been excessively worn, user-damaged, or altered cannot be accepted for return or exchange.

Restocking Fee
All items are subject to a 5% restocking fee, this will be deducted from your refund.  We also cannot refund the original shipping and handling that you paid on the order.