How To Return An Item
Your item must be in its original condition to be returned, unless there is a manufacturer defect. You must return the item within 60 days of purchase. Please keep the original crate and pallet for this purpose.
- Please email firstname.lastname@example.org to request a refund and we will assign you a tracking #.
- Ship your returned item to:
Astroclosets c/o Portland Packaging
2141 N. Williams Ave.
Portland, OR 97227
- Include in your package a signed letter stating the reason for the return, and the original receipt.
Merchandise that has been excessively worn, user-damaged, or altered cannot be accepted for return or exchange.
All items are subject to a 5% restocking fee, this will be deducted from your refund. We also cannot refund the original shipping and handling that you paid on the order.